topic Re: My eSIM transfer has failed and now I have no service in SIM cards & Porting

My eSIM transfer has failed and now I have no service

Daventry — Sun, 25 Oct 2020 12:58:37 GMT

Yesterday I received a QR code to transfer my eSIM to a new phone.

After following all the steps and no having service on either phone I went to online chat and they told me the QR scan had failed!

Now I don’t have a working phone line while I wait for another QR code to arrive.

BTW the transfer process requires a SMS to be sent to the old phone. How’s that going to work if I don’t have an active line?

On top of that, the person from online chat didn’t offer any compensation at all for this service disruption.

Re: My eSIM transfer has failed and now I have no service

Christopher_G — Sun, 25 Oct 2020 13:59:29 GMT

Hi and welcome to the community, @Daventry.

I'm sorry to hear that. Did you get an error message to say that it had failed?

Chris

Re: My eSIM transfer has failed and now I have no service

Daventry — Sun, 25 Oct 2020 14:11:14 GMT

No, there was no error message. The line didn’t become active on the new phone but did go offline on the old one. I asked online chat and they told me it had failed. This process needs too be improved, you shouldn’t deactivate the old eSim until the new one has come online successfully.

Re: My eSIM transfer has failed and now I have no service

Christopher_G — Sun, 25 Oct 2020 14:16:38 GMT

I'm sorry that this happened, @Daventry.

It seems the same could happen with a standard SIM. The old SIM has to deactivate to allow the new one to register in its place.

Please come back and let us know what happens with the replacement eSIM.

I hope it arrives soon and goes through smoothly for you.

Chris

Re: My eSIM transfer has failed and now I have no service

Plymouthbloke1 — Sun, 25 Oct 2020 17:01:59 GMT

To the OP, are there any codes on the e-sim that you can enter manually? There are usually two codes printed along with the QR code. One is called a SM-DP+ address and the other is called an Activation Code.

If you have those, try entering manually when adding a data plan. If it works, then switch phone off and back on again.

Reason I suggest this is that the QR code method didn’t work for me before on another network but the manual code worked perfectly.

Re: My eSIM transfer has failed and now I have no service

peter17790 — Sun, 23 Oct 2022 19:43:54 GMT

I had the same issue! Did you get your sorted in the end? I even went to EE and they were confused as to why it wasn't working and I had to get a replacement sim. Have been too scared to try again (as I get cut off from my network) but I really need to get onto an e-sim.

Re: My eSIM transfer has failed and now I have no service

Dont-Pose — Wed, 11 Jan 2023 17:46:10 GMT

Hi Chris,

has EE worked out a way to activate a digital Sim without sending a text ... as the main reason to activate a sim is to be able to receive txt's ... EE's logic seems to be off

Re: My eSIM transfer has failed and now I have no service

Chris_B — Wed, 11 Jan 2023 18:29:31 GMT

@Dont-Pose Activating an eEim means you’re already an EE customer with a phone number on a sim. The reason for the text message is to authorise the activation of the change of number from the Sim to the eSIM. As you wouldn’t want somebody just requested an eSIM activation and taking your number without you receiving a text message to confirm that transfer. It’s called security for the customer.

Re: My eSIM transfer has failed and now I have no service

Dont-Pose — Thu, 12 Jan 2023 11:55:10 GMT

Not alway's. I had an eSim and the phone stopped working, or let's say it gets stolen ... then how do you activate eSim. Security is important but with modern technology I am sure they can find another way; logging into an account, over the phone ... etc

Re: My eSIM transfer has failed and now I have no service

aseelhamoud — Thu, 11 May 2023 06:20:20 GMT

I have the same problem from yesterday, if anyone can help, thanks

Re: My eSIM transfer has failed and now I have no service

James_B — Thu, 11 May 2023 07:57:12 GMT

Hi @aseelhamoud,

Welcome to the EE Community. 🙂

What problems are you experiencing with your eSIM?

James

Re: My eSIM transfer has failed and now I have no service

Carwynba — Tue, 27 Jun 2023 15:25:08 GMT

Hi James

I have used the My Ee app to set up my esim. I get to the verification text but none are coming through. I may be a bit dumb but I have a micro sim in my iPhone 11 which is through BT and the esim is via yourselves. Can you please help? Kindest Regards Carwyn

Re: My eSIM transfer has failed and now I have no service

Katie_B — Tue, 27 Jun 2023 16:22:42 GMT

Hello @Carwynba.

Welcome to the community.

Does your EE physical SIM still work?

Katie

Re: My eSIM transfer has failed and now I have no service

Carwynba — Tue, 27 Jun 2023 16:38:09 GMT

Hi yes the nano sim is working but the esim is showing in the settings part of my iPhone but without the phone number. Can’t get the activation 6 digits. Can it be emailed to me? Am I doing something wrong? Kind Regards Carwyn

Re: My eSIM transfer has failed and now I have no service

Katie_B — Tue, 27 Jun 2023 17:50:32 GMT

Hi @Carwynba.

When you are trying to activate the eSIM do you have the physical SIM inserted?

Activation codes can't be sent via email.

Katie

Re: My eSIM transfer has failed and now I have no service

Carwynba — Tue, 27 Jun 2023 21:48:09 GMT

Yes I do have it inserted and it is my primary number. Kind Regards Carwyn

Re: My eSIM transfer has failed and now I have no service

Christopher_G — Wed, 28 Jun 2023 07:30:52 GMT

OK, thank you @Carwynba

I recommend speaking to our technical support team to see if they can look into this for you.

Chris