topic Re: Lost sim in SIM cards & Porting

Lost sim

Khu — Fri, 02 Sep 2022 09:24:15 GMT

Hi I have lost my sim how can I order online replacement sim thanks

Re: Lost sim

Schockwave — Fri, 02 Sep 2022 11:30:09 GMT

Hello @Khu ,

Welcome to the community,

I would suggest first reporting the SIM card as lost, so that if anyone finds it, they will not be able to use it. If you have the My EE App, go to settings, device and sim, replace my SIM/ESIM, you can request there, but it will be sent by second class post, or if near an EE store go there, and they can sort you out.

You can do the same by logging in via the website.

Re: Lost sim

Tommybars — Mon, 30 Jan 2023 21:37:02 GMT

Yes

Re: Lost sim

Christopher_G — Tue, 31 Jan 2023 07:39:07 GMT

Hi @Tommybars

Welcome to the community.

Is there something we can help with? If you've lost a SIM card, I'd recommend following the advice that @Schockwave has posted above.

Chris

Re: Lost sim

Lovebajwa529 — Wed, 17 May 2023 15:53:06 GMT

hiii I have lost my sim in my home country then I have to go uk tomorrow. So can you tell me how can I order my new sim. Please inform me as soon as possible.

Re: Lost sim

James_B — Wed, 17 May 2023 16:04:37 GMT

Hi @Lovebajwa529,

Welcome to the EE Community. 🙂

I'm sorry to hear you've lost your SIM. Please get in touch on +44 7953 966 250 to report it.

James

Re: Lost sim

Lovebajwa529 — Wed, 17 May 2023 16:09:32 GMT

I can’t contact to uk number because now I am stay in India. Tomorrow i will come back in uk. Can you apply online my new sim.

Re: Lost sim

James_B — Wed, 17 May 2023 16:11:36 GMT

Hi @Lovebajwa529,

Sorry, it isn't possible to report a SIM lost online.

Please get in touch as soon as you are able.

Thanks

James

Re: Lost sim

Bakarrk1 — Sat, 03 Jun 2023 11:30:25 GMT

My sim lost

Re: Lost sim

Schockwave — Sat, 03 Jun 2023 11:40:44 GMT

Hello @Bakarrk1 ,

Welcome to the community,

You will need to report your lost SIM card to customer service and they will be able to send a replacement out to you, or if you are near an EE high street store, then go there with some form of ID and you can get a replacement there.

Re: Lost sim

Bakarrk1 — Sat, 03 Jun 2023 11:47:19 GMT

please replace my SIM card

Re: Lost sim

Schockwave — Sat, 03 Jun 2023 12:11:46 GMT

@Bakarrk1 , This is not customer service, you have to do this yourself, you also need to report that your SIM card has been lost, so that it can be blocked and you can either order a new one, you can either do this via the app or by logging in online via the website, go in a shop with ID, that is high street EE store, or ring customer service, which you can do using Skype or another phone.

We also have no idea who you are and no access to accounts here.

Re: Lost sim

Christopher_G — Sat, 03 Jun 2023 13:49:36 GMT

Hi @Bakarrk1

Please follow the instructions on our Lost or stolen mobile phone help page.

Chris

Re: Lost sim

benmcdonald — Sun, 18 Jun 2023 11:32:39 GMT

Hi,

I have lost my sim while in Europe, but will not be back in the Uk for another 4 months. Am I able to order a new sim to an interns address?

Re: Lost sim

Leanne_T — Sun, 18 Jun 2023 11:36:52 GMT

Hi @benmcdonald

I'm sorry to hear you've lost your SIM. Please get in touch on +44 7953 966 250 to report it and the team will discuss delivery options for the SIM card with you.

Leanne.

Re: Lost sim

benmcdonald — Sun, 18 Jun 2023 11:38:43 GMT

Sorry this was meant to say international. Also, am I able to contact an EE representative in a way other than calling. As I have lost my sim I can’t call

Re: Lost sim

Leanne_T — Sun, 18 Jun 2023 11:41:13 GMT

Hi @benmcdonald

Sorry, we are unable to send the SIM to a non UK address and you would need to call us from another phone to report the SIM as lost.

Leanne.

Re: Lost sim

Schockwave — Sun, 18 Jun 2023 15:18:06 GMT

@benmcdonald , if you have Skype, there is a free number you can ring:

+448000798586

Re: Lost sim

Teejay4 — Tue, 27 Jun 2023 13:59:09 GMT

Hi I lost my sim while on holiday, need a replacement

Re: Lost sim

Schockwave — Tue, 27 Jun 2023 14:17:56 GMT

Hello @Teejay4 ,

Welcome to the community,

This is not customer service, you will have to ring them as you need to block your lost SIM card and then they will send a replacement SIM card to your home address.

If you are back in the UK and are near an EE high street store, then you can go there with some form if ID and they will sort this out for you.