topic Re: Number port in SIM cards & Porting

Number port

Kit-kat — Tue, 27 Jun 2023 11:34:47 GMT

I went to an EE store on Saturday to with my PAC code from giffgaff to move to EE. I gave the the PAC and they gave me a new sim. They said it would be ported either Monday or Tuesday and I can use the temporary number in the mean time. However today I haven't been able to use the sim as it either says no service or 3G. Even with a signal I can't send messages or call anyone.

Re: Number port

Katie_B — Tue, 27 Jun 2023 13:30:04 GMT

Hello @Kit-kat.

Welcome to the community.

That's right, you should be able to use the temporary number till your number port completes.

As the request was made on a weekend it will take two working days for your number to transfer over to EE.

Could you use your SIM OK yesterday?

Katie

Re: Number port

Kit-kat — Tue, 27 Jun 2023 13:31:09 GMT

I could use it fine yesterday but now I can't do anything with it. I can't send message or make calls or use my data.

Re: Number port

Katie_B — Tue, 27 Jun 2023 13:32:54 GMT

Thanks for confirming @Kit-kat.

If you search your area using the Network Status Checker do any known issues show?

Can you use your old SIM still?

Katie

Re: Number port

Kit-kat — Tue, 27 Jun 2023 13:57:47 GMT

My old sim won't work. It says PDP error

Re: Number port

Katie_B — Tue, 27 Jun 2023 14:10:26 GMT

Hi @Kit-kat.

Have you been able to check for any known issues?

Have you also tried restarting your phone?

Katie