topic Re: Transferring from another network in SIM cards & Porting

Transferring from another network

Niki1231 — Mon, 26 Jun 2023 09:43:34 GMT

Morning I’m trying to transfer from 3 to ee , I’ve sent my pac code but it still hasn’t transferred, could you please let me know when it will be transferred thanks.

Re: Transferring from another network

Alex_M — Mon, 26 Jun 2023 09:58:15 GMT

Hi @Niki1231,

Number ports should take 24 hours excluding weekends - when did you request it and how?

Thanks,
Alex

Re: Transferring from another network

Niki1231 — Mon, 26 Jun 2023 10:01:47 GMT

Hi sent pac code on Saturday thanks.

Sent from my iPhone

Re: Transferring from another network

Alex_M — Mon, 26 Jun 2023 10:03:14 GMT

Ah right, in that case the transfer would be underway today, to be completed tomorrow (27th June).

If it still hasn't completed by tomorrow, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to check it has gone through correctly.

Thanks,
Alex

Re: Transferring from another network

Niki1231 — Mon, 26 Jun 2023 10:15:47 GMT

Great thankyou

Sent from my iPhone