topic Re: SIM card not showing ported number in SIM cards & Porting

SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 11:14:23 GMT

I've recently ported two numbers from BT to EE. One of the numbers has ported across OK with the SIM information showing the correct number. The second number I ported is not showing on the SIM information although the ported number comes up when calling. This is causing an issue with chat functions which use the SIM number (i.e. EE temporary number) rather than the ported number.

Both numbers are using Samsung phones so any help appreciated.

Re: SIM card not showing ported number

Alex_M — Fri, 23 Jun 2023 11:22:58 GMT

Hi @DP05,

When did the port take place? Is it possible that things are still going through and therefore causing the issues you are talking about?

What happens if you text NUMBER to 150 from the new sim?

Thanks,
Alex

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 12:00:46 GMT

@Alex_M

Thank you for the response.

Texting NUMBER to 150 sends back the correct ported number. Not sure yet whether the data on the phone is showing the same number.

Re: SIM card not showing ported number

Alex_M — Fri, 23 Jun 2023 12:03:25 GMT

No worries. Give your phone a reboot and the correct number should appear in settings then.

Thanks,
Alex

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 13:02:09 GMT

@Alex_M

The reboot has not changed the number showing in the SIM manager data - still the temporary EE number.

David

Re: SIM card not showing ported number

Alex_M — Fri, 23 Jun 2023 13:11:58 GMT

Please try a network reset on the phone - in settings, look for 'Reset' and then choose 'Reset Network Settings'.

It will look a little something like this.

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 13:20:35 GMT

Will that have any other unintended consequences - I don't want to lose any other data/apps etc

Re: SIM card not showing ported number

Alex_M — Fri, 23 Jun 2023 13:29:47 GMT

It will only reset the network settings, so it will refresh your mobile data settings, wifi and bluetooth settings. It won't delete any data. You may need to reconnect to your home WiFi and any bluetooth devices you use though.

It should update itself over time. if it isn't causing any issues with calling, texting and data then i would just ignore it.

Thanks,
Alex

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 14:21:14 GMT

@Alex_M

It is causing issues with RCS messaging platform as it can't verify the ported number and shows to other contacts as the temporary EE number.

David

Re: SIM card not showing ported number

Leanne_T — Fri, 23 Jun 2023 14:38:44 GMT

Hi @DP05

When did the number transfer?

Leanne.

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 15:02:24 GMT

It transferred today at the same time as my other number (also BT to EE on a samsung phone). Other number is showing fine.

Re: SIM card not showing ported number

Leanne_T — Fri, 23 Jun 2023 15:03:22 GMT

Number ports can take up till midnight to fully complete @DP05

If this is still the same tomorrow, please call us on 150 and our tech gurus will get this looked into 🙂

Leanne.

Re: SIM card not showing ported number

DP05 — Fri, 23 Jun 2023 15:11:07 GMT

But everything else is working fine - phone calls and text messages show as correct number in receiving device. It's just that the number attached to the sim isn't showing correctly in phone details/profile. This is then affecting the use of chat function which shows as EE number on receiving devices.

Re: SIM card not showing ported number

Christopher_G — Fri, 23 Jun 2023 16:57:08 GMT

Have you tried calling our team on 150, @DP05?

They'll be able to check everything from our side for you.

Chris

Re: SIM card not showing ported number

Kaitee — Thu, 03 Aug 2023 10:20:29 GMT

Hello, Was there a solution to this - did you phone EE ? I am having the exact same problems and have tried everything on this thread. My number ported 2 weeks ago from Virgin/O2 and am using a Samsung Note 20

Re: SIM card not showing ported number

Katie_B — Thu, 03 Aug 2023 10:21:41 GMT

Hello @Kaitee.

Welcome to the community.

If you text NUMBER to 150 does your ported number show?

Katie

Re: SIM card not showing ported number

Kaitee — Thu, 03 Aug 2023 10:26:57 GMT

Hi, Yes - its all the exact same things that @DP05 experienced as per thread - everything. I followed the thread, and it ended up saying phone 150. But then theres nothing after that so curious to know what the problem was and/or if it got resolved, as I have the exact same issue, thanks

Re: SIM card not showing ported number

Katie_B — Thu, 03 Aug 2023 11:05:08 GMT

Thanks for confirming @Kaitee.

Please follow the advice provided and give us a call. Our customer care team on 150 will be able to confirm what the problem was and get this resolved for you.

Katie