topic Re: Unable to receive calls after switching providers in SIM cards & Porting

Unable to receive calls after switching providers

Ayzek — Tue, 20 Jun 2023 08:34:10 GMT

Good morning,

I hope someone can help with this. I am new to EE. My Sim Card arrived on Friday and I plugged in to my phone. It was working fine.

Then, I sent the PAC to switch my number to EE (from O2). I also called EE - waited half an hour and get confirmation. They said it will be switched at next working day which is Monday. It was fine.

On Saturday my old number was already switched off but it wasn't moved to EE yet. On Monday my number switched to EE but only I can make calls and sent TXTs. Also my mobile data was working fine. I can't receive calls and get TXTs. I called EE yesterday (took half an hour) and they said it can take times, so I waited until now but still no change.

Weather it is related or not, after I put my EE SIM, I download eSIM and started to use it after that. The SIM they sent still on the phone but it is not recognised.

Re: Unable to receive calls after switching providers

Leanne_T — Tue, 20 Jun 2023 10:17:46 GMT

Hi @Ayzek

Thanks for coming to the community.

Have you restarted the phone?

Which model phone are you using?

Thanks 🙂

Leanne.

Re: Unable to receive calls after switching providers

Ayzek — Tue, 20 Jun 2023 11:17:17 GMT

Hi Leanne,

I restarted the phone probably 20 times since yesterday.

I use Samsung S20 5G

Re: Unable to receive calls after switching providers

Leanne_T — Tue, 20 Jun 2023 11:32:30 GMT

Thanks @Ayzek

Can you text NUMBER to 150, do you get a reply and if so, is the number correct?

Leanne.

Re: Unable to receive calls after switching providers

Ayzek — Tue, 20 Jun 2023 12:23:21 GMT

I tried it now. I didn't get reply from 150.

Re: Unable to receive calls after switching providers

Leanne_T — Tue, 20 Jun 2023 12:24:51 GMT

Thanks for trying @Ayzek

Please give us a call on 150 and the team will get this looked into for you to help you get the calls and texts sorted 🙂

Leanne.