topic Re: Number porting problems in SIM cards & Porting

Number porting problems

Mukunda — Mon, 19 Jun 2023 05:57:42 GMT

I ported in my number because I changed the provider. However, the sim card now cannot perform authentication on my iPhone. As a result, it is not able to receive calls or texts including one time passcodes. All my normal transactions are not possible.

Even tried the sim in different make of phone and the issues.

Any ideas, how I can resolve this issue?

Re: Number porting problems

Katie_B — Mon, 19 Jun 2023 08:23:44 GMT

Hello @Mukunda.

Welcome to the community.

Have you moved from the EE network or have you recently provided us with a PAC code?

Katie

Re: Number porting problems

Mukunda — Mon, 19 Jun 2023 08:31:53 GMT

Now mobile which uses EE network.

Re: Number porting problems

Katie_B — Mon, 19 Jun 2023 09:21:46 GMT

Thanks for confirming @Mukunda.

I would recommend speaking with Now who can look into your number port further.

Katie