topic Re: Cannot complete transfer due to "Please make sure you enter the right code." in SIM cards & Porting

Cannot complete transfer due to "Please make sure you enter the right code."

PotatoHulk — Fri, 12 May 2023 12:43:19 GMT

When I visit ee.co.uk/transfermynumber I am prompted to enter my PAC.

After doing that, I am prompted to select my new EE number from a dropdown, and enter my old BT number (that I want to keep).

After doing that, I am taken back to the PAC screen with the following error message:

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

If I go ahead and re-enter everything, I am taken back to the same place.

My PAC is in the correct format, I double-checked it on bt.com. I double-checked all the numbers.

How can I proceed with the transfer?

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Chris_B — Fri, 12 May 2023 13:00:13 GMT

@PotatoHulk give customer services are call and they will do this for you. Your number though will not be transferred now until Tuesday as number ports do not happen over the weekend and it takes up to 24 hours..

Re: Cannot complete transfer due to "Please make sure you enter the right code."

PotatoHulk — Mon, 15 May 2023 11:41:49 GMT

@Chris_BI tried again today and the matter seems to have resolved itself. But thanks for the suggestion!

Re: Cannot complete transfer due to "Please make sure you enter the right code."

AESB65 — Mon, 19 Jun 2023 06:07:31 GMT

Happened to me, I think it's poorly written software, Coming from BT, I discovered our PAC codes are automatically applied, so when we do it again an error message appears, however they have assigned the wrong error message.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Mblackstock — Sat, 07 Oct 2023 11:38:29 GMT

I have the same issue but with the STAC code, I have tried this multiple times but it won’t proceed past this state.

I have called customer services and they have suggested I call my old provider, who said I need to contact EE and provided them with the stac code, which EE are saying is rejected.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Sat, 07 Oct 2023 12:20:29 GMT

Hi @Mblackstock

How long have you had the STAC from the other network?

Leanne.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Mblackstock — Sat, 07 Oct 2023 12:24:59 GMT

3 days, however I have just managed to get back in touch with ID over chat.
As the chat function doesn’t work on the app.
They have confirmed the account is cancelled so when I entered the STAC at
purchase of my EE sim this must have now been actioned and may be the
reason why its is being rejected as it’s already been used.
It would be nice to be notified once the STAC has been used so the customer
is notified according.
But i think this is resolved

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Sat, 07 Oct 2023 12:27:01 GMT

Thanks for letting me know @Mblackstock

You would only need to let us know the STAC once if this is tried again it would give you an error message 🙂

Leanne.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

abdlmeh — Thu, 23 May 2024 07:02:46 GMT

PAC*****

[mod edit: removed personal details from the public forum]

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Thu, 23 May 2024 07:46:04 GMT

Hi @abdlmeh

Thanks for posting 🙂

Do you have a PAC query we can help you with?

Leanne.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

elaine102 — Thu, 06 Jun 2024 14:22:45 GMT

I'm having the same problem with the porting form, keeps saying "Please make sure you enter the right phone number. It must be a UK phone number and start with 07."

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Thu, 06 Jun 2024 15:25:19 GMT

Hi @elaine102

Thanks for coming here.

Have you already provided the PAC when setting up the contract?

Which network are you transferring your number from?

Thanks.

Leanne 🙂

Re: Cannot complete transfer due to "Please make sure you enter the right code."

elaine102 — Thu, 06 Jun 2024 16:21:46 GMT

No, I ordered a free sim card and I'm following the instructions that came with it. Transferring from o2. Thanks.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Thu, 06 Jun 2024 16:25:55 GMT

Thanks @elaine102

Have you put the EE SIM card in a device to register the SIM on the network? If not, can you try this and then try and complete the form?

Leanne.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

elaine102 — Thu, 06 Jun 2024 17:10:55 GMT

I have yes

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Thu, 06 Jun 2024 17:12:11 GMT

Thanks @elaine102

In this case, please call us on 150 from the EE SIM and our mobile guides will take the details and help you get the transfer set up 🙂

Leanne.

Re: Cannot complete transfer due to "Please make sure you enter the right code."

elaine102 — Thu, 06 Jun 2024 17:17:09 GMT

Will do. Thanks

Re: Cannot complete transfer due to "Please make sure you enter the right code."

Leanne_T — Thu, 06 Jun 2024 17:21:58 GMT

No problem @elaine102

Leanne 🙂