topic Re: Re mobile SIM in SIM cards & Porting

Re mobile SIM

Loulou44 — Sat, 17 Jun 2023 15:57:27 GMT

@ anyone who can help, I had 4 mobile Sims with EE we can't phone each others mobile keeps saying through to Plusnet mobile answerphone. As well sent for a pac code to keep my old number had a msg off EE saying all done but still showing a different. Number, can anyone help with this please.

Re: Re mobile SIM

Leanne_T — Sun, 18 Jun 2023 06:45:13 GMT

Hi @Loulou44

Thanks for coming here.

When did the number transfer complete?

What model phones are you using?

Leanne 🙂

Re: Re mobile SIM

Loulou44 — Sun, 18 Jun 2023 09:37:13 GMT

Hi Leanne I just have an Android phone, I have tried again last night
through the EE account, so hopefully it works this time.

Re: Re mobile SIM

Leanne_T — Sun, 18 Jun 2023 09:38:12 GMT

Hi @Loulou44

Have you contacted our customer care team to get this looked into?

Leanne.

Re: Re mobile SIM

Loulou44 — Sun, 18 Jun 2023 10:05:13 GMT

No but I am going to today, thank you for your help.

Re: Re mobile SIM

Leanne_T — Sun, 18 Jun 2023 10:09:26 GMT

No problem @Loulou44

Let me know how you get on 🙂

Leanne.

Re: Re mobile SIM

Loulou44 — Fri, 23 Jun 2023 00:58:13 GMT

I got my old number back yay 😊 xx

Re: Re mobile SIM

Leanne_T — Fri, 23 Jun 2023 06:22:15 GMT

Thanks for letting us know @Loulou44

Leanne 🙂