topic Re: Number not switching over in SIM cards & Porting

Number not switching over

Jasonch89 — Fri, 16 Jun 2023 18:17:17 GMT

I took out a new contract for someone the other day online, I selected to transfer her O2 number over to her new SIM, got the PAC code and completed the form, SIM card arrived and I put it in her phone yesterday, but the number hasn't changed over, it's on a different number, there's been no emails saying anything about swapping the numbers over, I can't even use the PAC code again or request one, starting to get very frustrated lol

Does anyone know what I need to do?

Re: Number not switching over

Leanne_T — Sat, 17 Jun 2023 06:24:36 GMT

Hi @Jasonch89

Thanks for coming here.

Please give us a call on 150 and the team will check the number transfer and when this will be completed.

Thanks 🙂

Leanne.

Re: Number not switching over

Jasonch89 — Sat, 17 Jun 2023 10:06:33 GMT

Thank you, I tried this morning but hung up after being on hold for nearly 2 hours, I'll try again later

Re: Number not switching over

Leanne_T — Sat, 17 Jun 2023 10:08:03 GMT

Let me know how you get on @Jasonch89

Leanne 🙂

Re: Number not switching over

Jasonch89 — Sat, 17 Jun 2023 10:38:28 GMT

Will do thank you, I'm assuming when ringing 150 choosing technical support is the correct option ?

Re: Number not switching over

Leanne_T — Sat, 17 Jun 2023 10:41:15 GMT

That's correct, they will be happy to help @Jasonch89

Thank you 🙂

Leanne.

Re: Number not switching over

Jasonch89 — Sat, 17 Jun 2023 11:03:12 GMT

Lovely, thank you 🙂

Re: Number not switching over

Jasonch89 — Sat, 17 Jun 2023 11:34:11 GMT

Thanks for all your help, all sorted now, they've said the number is due to be ported on the 19th

Thank you

Re: Number not switching over

Leanne_T — Sat, 17 Jun 2023 11:40:22 GMT

Thanks for letting me know @Jasonch89

Have a lovely weekend 🙂

Leanne.