topic Re: 5G multi SIM and old Nokia with T-Mobile account in SIM cards & Porting

5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Fri, 16 Jun 2023 13:10:11 GMT

I have received a new EE PAYM 5G Multi SIM in the post, and several text messages reminding me that I need to activate it.

I did not request this and am aware that other members of this forum have had very complicated issues when replacing their SIMs with the new 5G compatible one, including getting locked out.

My old Nokia phone is an ancient 'dumb phone' which I only use for SMS and the occasional call. It is, however, my only mobile phone. I've never understood the relationship between EE and T-Mobile: it says T-Mobile on my phone screen; however, I know that EE took it over and send me my invoices.

My question is: what happens if I keep using my current SIM? Also, can I be assured that the new SIM will be compatible, and that I will not get locked out and will not have to change my number?

Thanks!

Re: 5G multi SIM and old Nokia with T-Mobile account

Christopher_G — Fri, 16 Jun 2023 15:01:59 GMT

Hi @Topaz99

Welcome to the community.

The multi-SIM is a standard SIM size and pops out into Micro and Nano SIMs for the newer phones.

It may be worth giving our Mobile Care team a call too, to look into what will happen if you use your old SIM and whether your phone is compatible with the EE network.
Chris

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Sat, 17 Jun 2023 12:28:53 GMT

Thanks - I'll give them a call.

Re: 5G multi SIM and old Nokia with T-Mobile account

Leanne_T — Sat, 17 Jun 2023 12:38:02 GMT

Let us know how you get on @Topaz99

Leanne 🙂

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Sat, 17 Jun 2023 13:01:29 GMT

So far, I haven't been able to get through to the Mobile Care Team. High volume of calls etc. I am about to go to my local EE store and see if I can speak to an actual human being.

Thanks.

Re: 5G multi SIM and old Nokia with T-Mobile account

Leanne_T — Sat, 17 Jun 2023 13:19:42 GMT

The store will be happy to help you as well @Topaz99

Leanne 🙂

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Sat, 17 Jun 2023 18:02:01 GMT

The woman in the store said I should put the new SIM card in my old phone, even though this ancient Nokia won't be able to use 5G stuff. The current SIM will not be usable after the changeover. She said it would take between 2-3 days to upload, during which time I would be given a temporary number (!) and then it would revert to my existing number when it was all set up. She said the problem is that I have a T-Mobile account. That's not my fault - I never asked EE to take over T-Mobile!

This all sounds very dodgy to me, and I don't quite trust it. The idea of losing my existing phone number is quite terrifying actually - it would totally mess up everything. I've had it for almost 20 years.

I'd be grateful to hear from anyone who is in the same situation, and has actually done this successfully.

Thanks.

Re: 5G multi SIM and old Nokia with T-Mobile account

Leanne_T — Sun, 18 Jun 2023 06:39:19 GMT

Hi @Topaz99

Thanks for coming back to me.

I would suggest calling us on 150 to see if this can be completed without needing a temporary number.

Leanne.

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Sun, 18 Jun 2023 13:23:53 GMT

Yes, I've tried ringing 150 but was kept waiting for ridiculous lengths of
time.

Re: 5G multi SIM and old Nokia with T-Mobile account

Leanne_T — Sun, 18 Jun 2023 13:25:00 GMT

If you could try again, one of the team will be happy to help as soon as they are free @Topaz99

Thanks 🙂

Leanne.

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Sun, 18 Jun 2023 13:57:33 GMT

I've just read an article on the EE website Mobile coverage | We're changing some of our plans | EE which states "Anyone left on the impacted plans, will still be able to make and receive calls and texts".

This answers my initial question (in my first post) which was 'what happens if I keep using my existing SIM?' Apparently, nothing.

All I need is to make / receive calls, and send texts. Looks like that can continue.

Re: 5G multi SIM and old Nokia with T-Mobile account

Leanne_T — Sun, 18 Jun 2023 14:23:04 GMT

Thanks for coming back to me @Topaz99

If you need any further help, please let us know.

Leanne.

Re: 5G multi SIM and old Nokia with T-Mobile account

EssexBoyEE — Sun, 18 Jun 2023 14:29:35 GMT

There used to be an EE T Mobile Expiry Team hidden away for Help, but you had to go through the normal EE Customer Care Team on 150 or 0800 956 6000 to speak to them, not sure if there still around but might be worth bearing in mind in case you do need to speak to Them anytime soon.

Re: 5G multi SIM and old Nokia with T-Mobile account

Bonkey64 — Thu, 12 Oct 2023 23:07:13 GMT

Best thing to do is change to a service provider and ask for a pac number to take your number with you to a friends service provider, I am about to do this because have been unable to get sence out of EE for 5 years do you think we have been treaded with respect?

Re: 5G multi SIM and old Nokia with T-Mobile account

Topaz99 — Fri, 13 Oct 2023 16:38:05 GMT

No. No respect at all. Not a human being in sight, and forget the 150 number - it is never, ever answered. My original question is sorted though - I just did nothing and it was ok, but no-one was able to tell me that! Thinking of moving.

Re: 5G multi SIM and old Nokia with T-Mobile account

samoT — Tue, 26 Mar 2024 20:38:14 GMT

So how did you do on the end one year after?same problem I have now. I am still legacy T-Mobile/one2one customer. EE Don't care?