topic Re: Number change over in SIM cards & Porting

Number change over

Jade88xx — Wed, 14 Jun 2023 10:46:16 GMT

I got a new phone on Sunday and was told I can keep my old number however it’s still not changed, can someone tell me when this will be done please?

Christopher_G — Wed, 14 Jun 2023 13:21:44 GMT

Welcome to the community.

Was it an upgrade or are you moving your number from another network?

Chris

Jade88xx — Wed, 14 Jun 2023 16:09:32 GMT

It’s an upgrade but I was with Vodafone so I’m changing to ee

Sent from my iPhone

James_B — Wed, 14 Jun 2023 17:21:00 GMT

Did you provide us with a PAC code when you purchased your new phone?

James

Jade88xx — Wed, 14 Jun 2023 19:15:32 GMT

Yes I did I’ve now contacted ee who have told me it wasn’t being processed but it is now sorted thank you for responding

Sent from my iPhone

Leanne_T — Thu, 15 Jun 2023 06:52:49 GMT

Thanks for letting us know @Jade88xx

Leanne 🙂

Jade88xx — Fri, 16 Jun 2023 07:26:42 GMT

It’s now been 48 hours since my old number should have changed over and it still hasn’t what can i do?

Sent from my iPhone

Katie_B — Fri, 16 Jun 2023 07:29:01 GMT

I would now recommend getting in touch with our customer care team who can look further into this for you.

Please be sure to keep us updated here on the community.

Katie

Jade88xx — Fri, 16 Jun 2023 07:33:42 GMT

I already did this on Wednesday they told me the change over should happen In 24 hours and it still hasn’t

Sent from my iPhone

Katie_B — Fri, 16 Jun 2023 07:34:25 GMT

Our customer care team have account access so will be able to chase this further for you.

Katie