topic Re: Port-in from 1p Mobile in SIM cards & Porting

Port-in from 1p Mobile

GoldenTiger808 — Tue, 13 Jun 2023 15:07:12 GMT

Hi,

I submitted my PAC code alongside my order for a PAYM sim only card. But I’m not sure if my request has gone through? I tried the online form and it keeps saying the PAC is incorrect but it is the right one. When I call 150 it recognises that I’m a new customer and if I want to port my number. But when I go through the process it says ‘something has gone wrong with your PAC Port-In Request.’
Who can I call to check if the process has started??

Re: Port-in from 1p Mobile

James_B — Tue, 13 Jun 2023 16:59:26 GMT

Hi @GoldenTiger808,

Welcome to the EE Community. 🙂

If your PAC code is no longer recognised, your number transfer may be underway. Our Customer Care Team will be happy to confirm if you get in touch on 150.

James

Re: Port-in from 1p Mobile

GoldenTiger808 — Tue, 13 Jun 2023 18:40:29 GMT

Thanks James. I have called to get an update and the port is registered and will be actioned tomorrow. Seems there is a glitch with the online self serve system giving incorrect information.

Re: Port-in from 1p Mobile

Katie_B — Wed, 14 Jun 2023 06:52:21 GMT

Thanks for coming back and keeping us updated @GoldenTiger808.

Katie