topic Re: Sim upgrade no calls in SIM cards & Porting

Sim upgrade no calls

LMR7 — Tue, 16 May 2023 07:52:06 GMT

I just upgraded my sim to a 12month deal. Since this time I have been unable to make or receive calls. Cannot contact EE for help and chat unavailable. Please help

Re: Sim upgrade no calls

Christopher_G — Tue, 16 May 2023 09:57:27 GMT

Hi @LMR7

Welcome to the community.

Did you get a new SIM card or are you using the old one?

Chris

Re: Sim upgrade no calls

TshepiN01 — Tue, 13 Jun 2023 10:56:36 GMT

Old sim, I currently cannot make or receive calls after I made a change to my plan. I haven't been able to reach EE

Re: Sim upgrade no calls

Leanne_T — Tue, 13 Jun 2023 12:01:07 GMT

Hi @TshepiN01

Thanks for coming here.

Have you selected a data only plan?

Leanne.

Re: Sim upgrade no calls

TshepiN01 — Tue, 13 Jun 2023 14:09:26 GMT

No, I called on the 24th of May to change my plan because I was initially paying 26pounds and if was expensive for me, I explained to the agent who assisted that I want an affordable plan since my work and home has WiFi I don't think I should be paying that much when I only use mobile data very little. She then said there is an 8pounds plan she will get me started on it. I didn't opt for no calls.

Re: Sim upgrade no calls

Leanne_T — Tue, 13 Jun 2023 14:31:55 GMT

Thanks for the extra details @TshepiN01

Can you send texts?

Can you receive calls?

Leanne 🙂

Re: Sim upgrade no calls

TshepiN01 — Tue, 13 Jun 2023 15:45:56 GMT

I can receive and send texts, I CANNOT receive or make calls

Re: Sim upgrade no calls

James_B — Tue, 13 Jun 2023 17:06:54 GMT

Hi @TshepiN01,

What response do you receive if you text BALANCE to 150?

James

Re: Sim upgrade no calls

TshepiN01 — Wed, 14 Jun 2023 06:36:06 GMT

It gave me a breakdown of data and texts. Didn't say anything about calls. I didn't ask for a plan without calls, I cannot believe I called EE and spent 10mins on a call talking to an agent only to get such a useless plan when I clearly asked for a similar but cheaper plan from the one I had previously. Its frustrating 🤦🏾‍♀️

Re: Sim upgrade no calls

Christopher_G — Wed, 14 Jun 2023 07:19:26 GMT

Hi @TshepiN01

I think it's going to be best if you give us another call on 150 so our customer service team can check your account from our side.

Chris

Re: Sim upgrade no calls

TshepiN01 — Wed, 14 Jun 2023 07:56:33 GMT

I can't call any numbers including 150, am due for bill payment tomorrow and i want to fix this so that i pay for the right plan. Is there anywhere on my EE account i can go for that?

Re: Sim upgrade no calls

Christopher_G — Wed, 14 Jun 2023 08:12:24 GMT

This is something our Mobile Care team will be able to sort out for you, when you get to speak to them, @TshepiN01

There are some other contact methods and phone numbers on our get in touch help page. If you're not able to call from another phone, it may be worth trying a VoIP service, such as Skype.

Chris

Re: Sim upgrade no calls

TshepiN01 — Wed, 14 Jun 2023 08:20:48 GMT

Thank you Chris, I will try Skype

Re: Sim upgrade no calls

Harrydawson01 — Sun, 19 Nov 2023 00:52:22 GMT

Want this

Re: Sim upgrade no calls

Christopher_G — Sun, 19 Nov 2023 08:05:55 GMT

Hi @Harrydawson01

What is it that you're looking for? We'll do our best to help.

Chris