https://community.ee.co.uk/t5/SIM-cards-Porting/Old-SIM-dead-can-t-receive-eSIM-security-PIN/m-p/1262711#M36559 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2032008">@pcjackson</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Unfortunately, you will have to speak to customer service about this, nothing we can do here, no account access, this is a public forum, they will answer as soon as someone is free, as it depends how many customers are contacting them etc.</P> Mon, 12 Jun 2023 10:00:13 GMT Schockwave 2023-06-12T10:00:13Z https://community.ee.co.uk/t5/SIM-cards-Porting/Old-SIM-dead-can-t-receive-eSIM-security-PIN/m-p/1262698#M36558 <P>I requested to move to eSIM on Saturday. I didn't receive any notifications or emails from EE and found that my SIM had been disabled today (signal triangle with ! on Pixel phone).</P><P>I managed to download my eSIM through My EE (Android app) on wifi but now its requesting a PIN to activate. But I have no signal to receive SMS!</P><P>Been on old for 20 minutes...</P> Mon, 12 Jun 2023 09:28:35 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Old-SIM-dead-can-t-receive-eSIM-security-PIN/m-p/1262698#M36558 pcjackson 2023-06-12T09:28:35Z https://community.ee.co.uk/t5/SIM-cards-Porting/Old-SIM-dead-can-t-receive-eSIM-security-PIN/m-p/1262711#M36559 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2032008">@pcjackson</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Unfortunately, you will have to speak to customer service about this, nothing we can do here, no account access, this is a public forum, they will answer as soon as someone is free, as it depends how many customers are contacting them etc.</P> Mon, 12 Jun 2023 10:00:13 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Old-SIM-dead-can-t-receive-eSIM-security-PIN/m-p/1262711#M36559 Schockwave 2023-06-12T10:00:13Z