topic Contract SIM card not working in SIM cards & Porting

Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 08:53:59 GMT

I have an issue with my SIM since yesterday 6pm it has not worked, I am at work so have no chance to go in store. I was hoping I could get assistance online to run a diagnostic etc

Re: Contract SIM card not working

Chris_B — Mon, 12 Jun 2023 09:20:25 GMT

@Hassan3108 If the sim isn’t working how do EE run any diagnostics. Not that they do this anyway. You can request a replacement SIM card by calling customer services.

Re: Contract SIM card not working

Leanne_T — Mon, 12 Jun 2023 10:05:48 GMT

Hi @Hassan3108

Thanks for coming here.

What issue are you having with the SIM card?

Does this show signal?

Speak soon 🙂

Leanne.

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 10:24:35 GMT

There is no signal and shows that there is no sim card. The online chat is unavailable therefore I cannot inform them of the issue to run a diagnostic

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 10:25:38 GMT

I can't call customer service from my phone line and do not have a landline unfortunately thanks for the advice though

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 10:26:32 GMT

I accidently pressed solution but the issue is still occurring

Re: Contract SIM card not working

Leanne_T — Mon, 12 Jun 2023 10:49:21 GMT

Hi @Hassan3108

Does the SIM card work in any other phone?

Leanne.

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 13:43:18 GMT

I have tried in another phone and it worked and put it back to check if it resolved but it never so it seems to be the phone. The phone is the one I received through my ee contract

Re: Contract SIM card not working

Leanne_T — Mon, 12 Jun 2023 13:46:41 GMT

Thanks for trying @Hassan3108

Which model phone are you using?

Leanne.

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 13:52:09 GMT

I am using oppo find x3 pro

Re: Contract SIM card not working

Leanne_T — Mon, 12 Jun 2023 13:58:03 GMT

Thanks @

Have you tried backing up all data and factory resetting the phone?

Leanne.

Re: Contract SIM card not working

Hassan3108 — Mon, 12 Jun 2023 13:59:30 GMT

No I have not but the SIM card is not working in my other phone now also. It worked for only 5 minutes

Re: Contract SIM card not working

Leanne_T — Mon, 12 Jun 2023 14:00:58 GMT

I see @Hassan3108

In this case, please get in touch with our mobile care team to get this looked into.

Leanne.