topic Re: Sim card in SIM cards & Porting

Sim card

Ryan238 — Thu, 08 Jun 2023 18:06:59 GMT

Hi all.

I've just received my first EE sim card - I was originally with sky - and it doesn't appear to be working. Whenever it is inserted into my phone, a Samsung Galaxy S10, it says no service. It then seems to fix itself and says it's EE, but doesn't send any messages, and it also says I have no data despite the sim being an unlimited data sim. I've received a text from EE saying to turn it off and back on again and its ready to go but this isn't working. Any help would be appreciated.

-Ryan.

Re: Sim card

Chris_B — Thu, 08 Jun 2023 19:50:17 GMT

@Ryan238 SIM cards can take up-to 24 hours to fully activate.

Re: Sim card

Ryan238 — Thu, 08 Jun 2023 20:02:26 GMT

Hi Chris, thanks for replying. Hope you've had a good day.

I was aware that it could take up to 24 hours - but earlier in the afternoon it worked for a brief period of around ten minutes before it stopped. It then said I wasn't with any service. It's now appearing as EE on the top left of my phone for around a minute or two before going back to saying that there is no service. Is this normal for it to do?

Also, is there any additional steps I've been needing to follow other than putting it in and restarting my phone, since it is my first EE sim?

Thanks,

Ryan.

Re: Sim card

James_B — Fri, 09 Jun 2023 07:11:24 GMT

Is your SIM working this morning @Ryan238?

James

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 13:43:42 GMT

Hiya, @James_B.

Unfortunately my sim is still playing up. I've left it in overnight and all day so far in hopes that it sorts itself but nothing seems to be working. I'm still unable to make or receive calls, and the same goes for messages. I'm also unable to use any mobile data as it says I have none.

I'm a little frustrated with it to tell the truth, so any advice you may have would be greatly appreciated.

Cheers,

Ryan.

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 13:47:24 GMT

@Ryan238 wrote:
Hiya, @James_B.
Unfortunately my sim is still playing up. I've left it in overnight and all day so far in hopes that it sorts itself but nothing seems to be working. I'm still unable to make or receive calls, and the same goes for messages. I'm also unable to use any mobile data as it says I have none.
I'm a little frustrated with it to tell the truth, so any advice you may have would be greatly appreciated.
Cheers,
Ryan.

This pop up is what's appearing whenever I try to use the sim if that helps at all.

Re: Sim card

James_B — Fri, 09 Jun 2023 13:58:07 GMT

Hi @Ryan238,

Do you see the same message if you try to use your phone outdoors?

James

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 14:00:39 GMT

Hiya, @James_B.

Yeah, I see the same message both indoors and out. It stays there until I turn my phone on and off, and then it reappears after I try to make a call, text, or use my data.

Ryan.

Re: Sim card

James_B — Fri, 09 Jun 2023 14:19:23 GMT

Can you try turning WiFi off and let me know if you see the same issue @Ryan238?

James

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 14:26:17 GMT

Hi, @James_B.

I'm still seeing the same issue with wifi on and off.

Ryan.

Re: Sim card

James_B — Fri, 09 Jun 2023 14:28:53 GMT

Thanks @Ryan238

Let's take a look at the coverage in your area.

What does the coverage checker report for coverage and network status?

James

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 14:31:52 GMT

Hi, @James_B.

The coverage checker says I should get excellent coverage both indoors and out, and that it should be 4G.

Ryan.

Re: Sim card

James_B — Fri, 09 Jun 2023 14:44:42 GMT

What does the 'check status' option report @Ryan238 ?

James

Re: Sim card

Ryan238 — Fri, 09 Jun 2023 14:46:53 GMT

Hi @James_B.

Sorry, I had missed that. It says there is no known problems and that the network should be fine here.

Ryan.

Re: Sim card

James_B — Fri, 09 Jun 2023 15:01:14 GMT

Thanks for checking @Ryan238

Please get in touch with Customer Care so a member of the team can check everything is setup correctly on your account.

They'll be happy to help. 🙂

James