https://community.ee.co.uk/t5/SIM-cards-Porting/Customer-Service-getting-worse/m-p/1259796#M36388 <P>Ever since the merge with BT ee has got progressively worse on several levels.</P><P>The latest issue has been with an esim. Added an e-sim to my iPhone. Went through all the steps up to the verification part then pear shaped. Says will text a code, when requested, every 10 minutes. No text. Do this 3 times in total, nearly 30 minutes, still no text. Gave up and then &nbsp;logged out as was sick of waiting. Lo and behold, logged out and 3 text codes come through all at once. Try again and when entering the codes one at a time, none valid.</P><P>Needless to say will be leaving ee once contract up in couple months&nbsp;</P> Sun, 04 Jun 2023 18:48:29 GMT Whatyouwant 2023-06-04T18:48:29Z https://community.ee.co.uk/t5/SIM-cards-Porting/Customer-Service-getting-worse/m-p/1259796#M36388 <P>Ever since the merge with BT ee has got progressively worse on several levels.</P><P>The latest issue has been with an esim. Added an e-sim to my iPhone. Went through all the steps up to the verification part then pear shaped. Says will text a code, when requested, every 10 minutes. No text. Do this 3 times in total, nearly 30 minutes, still no text. Gave up and then &nbsp;logged out as was sick of waiting. Lo and behold, logged out and 3 text codes come through all at once. Try again and when entering the codes one at a time, none valid.</P><P>Needless to say will be leaving ee once contract up in couple months&nbsp;</P> Sun, 04 Jun 2023 18:48:29 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Customer-Service-getting-worse/m-p/1259796#M36388 Whatyouwant 2023-06-04T18:48:29Z https://community.ee.co.uk/t5/SIM-cards-Porting/Customer-Service-getting-worse/m-p/1259938#M36391 <P>Morning <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1946290">@Whatyouwant</a></SPAN>&nbsp;</P><P>Thanks for coming here.&nbsp;</P><P>I am sorry to hear this, please give us a call on 150 and the team will be happy to help with the eSIM.&nbsp;</P><P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 05 Jun 2023 07:23:18 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Customer-Service-getting-worse/m-p/1259938#M36391 Leanne_T 2023-06-05T07:23:18Z