topic Re: Accidentally ordered replacement sim in SIM cards & Porting

Accidentally ordered replacement sim

Ste4lthy007 — Sat, 03 Jun 2023 07:54:49 GMT

Hello I accidentally ordered a replacment sim through my ee account and I don't actually need a new one. I have a pay g sim and I have no payment methods on my account. It says it will charge 1.50 but again I have no payment methods linked to my account. Will I get another email or text message saying it will be cancelled because of my funds. So far I haven't but I don't need the replacment sim anyway. My current sim hadnt been deactivated but I still have an email saying thank you for ordering a replacement sim. (Attached below). Can someone give me an answer because there's literally nothing on the community or even the Internet about this subject.

Re: Accidentally ordered replacement sim

Chris_B — Sat, 03 Jun 2023 08:23:32 GMT

@Ste4lthy007 Wait and see if it turns up. If EE do send you one the next time you top up EE will take £1.50 from that top up. I wouldn’t worry about it until a sim turns up. You could call customer services and see if you can cancel this order, don’t forget you need credit on your account to pay a flat rate fee to call customer services.

Re: Accidentally ordered replacement sim

Ste4lthy007 — Sat, 03 Jun 2023 11:43:59 GMT

What do I do if it does turn up do i chuck it or will it not come at all?

Re: Accidentally ordered replacement sim

Christopher_G — Sat, 03 Jun 2023 13:46:11 GMT

Did you cancel the order, @Ste4lthy007?

If your old SIM is working, just keep using that.

Chris

Re: Accidentally ordered replacement sim

Ste4lthy007 — Sat, 03 Jun 2023 18:21:25 GMT

I got a sms saying that the orders been cancelled for no credit but its all fixed now thanks anyways. And yes I am still using the old sim.

Re: Accidentally ordered replacement sim

Christopher_G — Sun, 04 Jun 2023 08:41:47 GMT

Thanks for letting us know, @Ste4lthy007 🙂

Chris