topic Re: Sim abroad in SIM cards & Porting

Sim abroad

Jakesutt50 — Sat, 03 Jun 2023 02:00:51 GMT

Hi there,

I’m currently in Australia, I lost my simcard in Thailand and now I can’t log in to anything online abroad to pay fees and I think I’ll struggle cancelling my contract too, any way I can sort this?

Re: Sim abroad

Katie_B — Sat, 03 Jun 2023 05:44:53 GMT

Hi @Jakesutt50.

I am sorry to hear you lost your SIM in Thailand, I could imagine this to be pretty frustrating whilst being abroad.

What happens when you try to log in to your My EE account?

To cancel your contract it would require speaking with our customer care team.

Speak soon,

Katie 🙂

Re: Sim abroad

Jakesutt50 — Sat, 03 Jun 2023 06:30:42 GMT

Hi there,

i can get into my EE online but I need an e sim of something so can use my number and get into all my other accounts, is this even possible? It’d be nice to have an email to contact because this is rather hard to navigate

Re: Sim abroad

Christopher_G — Sat, 03 Jun 2023 09:06:52 GMT

Hi @Jakesutt50

It sounds like you may need to speak to our Mobile Care team. I know of other users in a similar situation using a VoIP service such as Skype to call us from abroad.

Chris