topic Re: Can’t receive calls or texts after porting in SIM cards & Porting

Can’t receive calls or texts after porting

TalonStrike — Thu, 01 Jun 2023 19:45:44 GMT

Hi all

I ported from 02 and my old sim stopped working about 48 hours ago. My new iPhone 14 shows my correct number in settings and shows the correct number when I call people but I can’t receive calls or text messages.

I’ve restarted the phone a number of times and still no progress. Does anyone have any suggestions about what I might do about this?

Thanks

Re: Can’t receive calls or texts after porting

Christopher_G — Fri, 02 Jun 2023 07:35:51 GMT

Hi @TalonStrike

Welcome to the community.

If it still isn't working this morning, I'd recommend speaking to our Mobile Care team so they can check everything from our side for you.

Chris

Re: Can’t receive calls or texts after porting

TalonStrike — Fri, 02 Jun 2023 07:51:52 GMT

Thanks Chris

I have spoken with the team and they are saying it’s with O2 and O2 are saying they’ve sent everything and it’s with EE. It’s incredibly frustrating as I can’t do thinks like my mobile banking, Apple Pay or NHS app as they all require me to receive a text passcode that I can’t get.
What is most frustrating is that no-one seems to take responsibility for the problem and customer service offer to call me back despite me telling them I can’t receive calls.

Re: Can’t receive calls or texts after porting

Christopher_G — Fri, 02 Jun 2023 13:45:17 GMT

OK, thanks @TalonStrike

Were our customer service team able to confirm if your number port has completed fully?
Chris

Re: Can’t receive calls or texts after porting

TalonStrike — Fri, 02 Jun 2023 15:22:43 GMT

Thanks Chris

Yes they did. I can now receive calls but who I receive texts from still seems very haphazard. Hopefully this will clear up in a day or so.