topic Re: Left EE but phone was on call forwarding in SIM cards & Porting

Left EE but phone was on call forwarding

Frustrated14 — Thu, 01 Jun 2023 15:25:29 GMT

Wonder if anyone can help, I’ve just left EE and had my phone on call forwarding to new phone number/provider. I am taking my number with me and am told the switch has happened but not receiving texts or calls on my new phone.

once the sim is deactivated do I need to worry that my phone is still on divert to a number that doesn’t now exist ? The new provider says wait 24hrs and I can’t call EE as I don’t have a live number with them.

thanks

Re: Left EE but phone was on call forwarding

XRaySpeX — Thu, 01 Jun 2023 15:33:27 GMT

Once your EE no. has ceased any diverts on it no longer operate.

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Left EE but phone was on call forwarding

Frustrated14 — Thu, 01 Jun 2023 15:36:29 GMT

Thanks - so that might not be the reason I’m not getting calls then. I was panicking that as I’d left it on I’d be just going round in circles as number as diverted to one that no longer exists. I’ll see what tomorrow brings.