topic Re: Old number hasn't switched in SIM cards & Porting

Old number hasn't switched

icantthink — Fri, 07 Apr 2023 16:52:09 GMT

I used to use Giffgaff, before switching to EE several months ago. On Thursday, I (after a long search) finally found where to fill in the form. I got a PAC from Giffgaff and gave it to EE along with my old number. I received an email saying it would take a day. I had to put my Giffgaff SIM in to get the PAC and then put my EE SIM back into my phone. It says I would receive a text - on what SIM? - and I have nothing, and it says I could put my EE one in after, so did I replace it too soon?

Re: Old number hasn't switched

XRaySpeX — Fri, 07 Apr 2023 18:50:16 GMT

It takes a working day. That doesn't include w/ends & B.H.s. So next Weds. at the earliest. Any texts from EE will come to your EE SIM.

Re: Old number hasn't switched

muddywheeler — Thu, 01 Jun 2023 08:15:49 GMT

I am having the same problem, Ive sent in my PAC code 10 days ago and my old number still does not work.

the number to phone does not work and dialing 150 does not help as there are no topics to cover this problem.

Having just joined EE Im not impressed with the service.

How do I solve it, go 30miles to a EE shop?

Or give up?

doent EE want anyone to speak to a Human?

Re: Old number hasn't switched

Leanne_T — Thu, 01 Jun 2023 08:54:12 GMT

Hi @muddywheeler

Thanks for coming here.

You can find ways to contact us including a message us option on the get in touch page to get the number port looked into. The team will be happy to help.

Thanks 🙂

Leanne.

Re: Old number hasn't switched

muddywheeler — Thu, 01 Jun 2023 12:40:01 GMT

Hi I did and hopfully will be resolved by tommorow.

The downside is some operators don't read the information one has printed on the chat and asks for the information already given. I presume the are governed by their PC.

Anyway fingures cross for tomorrow and thanks for your assistance.

Re: Old number hasn't switched

Christopher_G — Thu, 01 Jun 2023 14:21:08 GMT

Thank you for the update, @muddywheeler

Keep us posted on what happens.

Chris