topic Re: Changing from BT to EE in SIM cards & Porting

Changing from BT to EE

tigr22 — Mon, 29 May 2023 16:15:41 GMT

For anyone transferring their number from BT to EE, be patient, this is currently not a quick process. I've been waiting for 5 days now, since my EE sim was activated. Have been told that it should be completed by midnight on 30th May.

To say the least, this has been frustrating and inconvenient.

Re: Changing from BT to EE

Mustrum — Mon, 29 May 2023 17:19:40 GMT

It may be frustrating, but if you consider it is a bank holiday, and ports don't happen over a weekend or bank holidays, it really is not surprising.

Re: Changing from BT to EE

deltacharlie26 — Tue, 30 May 2023 12:22:53 GMT

Interesting. A week ago ported over my number from BT to EE went straight away, my wife, which I did at the same time, is still in limbo - over a week now. Bank holiday and weekend still makes it five days and counting.

Re: Changing from BT to EE

Leanne_T — Tue, 30 May 2023 12:31:12 GMT

Hi @deltacharlie26

Please give us a call on 150 and the team will get this looked into.

Thanks 🙂

Leanne.

Re: Changing from BT to EE

deltacharlie26 — Tue, 30 May 2023 12:52:29 GMT

Err, phones not working since port last week. We are using a re-seller for the new contract so 150 wouldn't work. We have had the EE text saying to restart. Did that and now nothing just the new network logo. No calls, no texts just silence. The re-seller stated that it is a BT server fault. Thanks for the offer though.

Re: Changing from BT to EE

Leanne_T — Tue, 30 May 2023 13:00:22 GMT

Thanks for coming back to me @deltacharlie26

Is the BT SIM still working?

Does the EE SIM card work in any other phone?

Leanne.

Re: Changing from BT to EE

deltacharlie26 — Tue, 30 May 2023 13:06:33 GMT

Hi Leanne,

Thanks for taking an interest.

BT Sim now dead. Died last Monday, seven days ago. EE worked on temporary number but following the message to restart, which was last Tuesday, sim now showing logo but unable to use even in another phone.

Re: Changing from BT to EE

Leanne_T — Tue, 30 May 2023 13:14:30 GMT

Thanks @deltacharlie26

If this is being looked into, I hope this is sorted soon for you.

Let me know how you get on.

Leanne.