topic Re: PAC in SIM cards & Porting

PAC

reyy — Mon, 29 May 2023 16:15:28 GMT

hi, i recently got an EE PAYG sim and i want to keep my old number from SMARTY, and when i try to put the PAC in, it shows this. I put the right number and whatever, but it keeps saying this and i dont know why. Can someone please help me asap, thank you.

Re: PAC

Gareth43 — Mon, 29 May 2023 17:18:56 GMT

Yeah that’s a glitch in the system happens quite a lot. Best option would be to ring up if possible and give them you’re PAC code over phone thanks

Re: PAC

reyy — Mon, 29 May 2023 20:10:12 GMT

i would prefer doing it online

Re: PAC

Katie_B — Tue, 30 May 2023 07:25:06 GMT

Hi @reyy.

I am sorry to hear this is happening.

If you are receiving this error our customer care team will need to process your PAC code for you.

Katie