topic Temporary number whilst I bring my old number over in SIM cards & Porting

Temporary number whilst I bring my old number over

dannychamp1 — Sun, 28 May 2023 08:28:27 GMT

Good morning the EE app is currently under maintenance I'm still having an issue when I was told it was rectified. When contacting certain contacts they don't see my old number I had with 02 which I transferred to use through EE they are presumably seeing a temporary number or the one assigned to the EE Sim is there anything I can do from my phone settings to sort this or does a customer service representative have to do it thanks in advance

Re: Temporary number whilst I bring my old number over

XRaySpeX — Sun, 28 May 2023 10:18:52 GMT

@dannychamp1 : It can take 1 working day from when you activate EE SIM. Not this w/end as it's a Bank Hol.

Re: Temporary number whilst I bring my old number over

dannychamp1 — Sun, 28 May 2023 10:35:46 GMT

Thankyou for the reply my account with EE has been active for over 2 months I raised the question with customer services a week in they said they've done the necessary changes to prevent it from happening it still does though.

Re: Temporary number whilst I bring my old number over

Chris_B — Sun, 28 May 2023 11:28:02 GMT

@dannychamp1 On what device this ? and the app isn’t under maintenance, try deleting the app and reinstalling it.