topic Re: Sim in SIM cards & Porting

Sim

TheMoose659 — Wed, 24 May 2023 16:34:24 GMT

My great grand mothers sim isn’t working she can’t send eny texts phone eny number even when she’s on Wi-Fi can you tell me what’s wrong please

Re: Sim

Katie_B — Thu, 25 May 2023 06:49:27 GMT

Good morning @TheMoose659.

Welcome to the community.

I am sorry to hear this is happening.

Are you aware when there was last any chargeable action from the SIM?

Such as buying a pack, topping up, making a chargeable call or text?

Katie

Re: Sim

TheMoose659 — Fri, 26 May 2023 15:32:09 GMT

It was about 6 months ago

Re: Sim

Leanne_T — Fri, 26 May 2023 16:18:56 GMT

Hi @TheMoose659

If the phone has not been used for any chargeable activity for more than 179 days, the account will go into hibernation and any credit will be removed. Please get in touch with our Customer Care team to look into getting the account active again.

Leanne.