topic Re: Transfered from Plusnet mobile to EE, in SIM cards & Porting

Transfered from Plusnet mobile to EE,

Dave1004 — Fri, 26 May 2023 09:41:45 GMT

Hi everyone
I had filled out a transfer request,here at EE,yesterday to keep my old mobile phone number from Plusnet mobile. Around 2om. .gave the PAC code as instructed
Today my phone connection is dropping out and not received the two texts as mentions in the transfer email confirmation
Is my transfer happening today?
Thanks

Re: Transfered from Plusnet mobile to EE,

Leanne_T — Fri, 26 May 2023 11:39:29 GMT

Hi @Dave1004

Thanks for coming here.

Is your PlusNet SIM card still working?

Thanks 🙂

Leanne.

Re: Transfered from Plusnet mobile to EE,

Dave1004 — Fri, 26 May 2023 12:06:02 GMT

Hi Leanne
I swapped over to my EE Sim a while ago and got a text to say the transfer has complete.
But didn't get one on my Plusnet sim card,as I was waiting for the OK to change over. A sper the email I got from EE about my phone number transfer
I have restarted my phone,and it is showing my old phone number as expected

Re: Transfered from Plusnet mobile to EE,

Leanne_T — Fri, 26 May 2023 12:23:24 GMT

The text would go to the EE SIM usually as the old one would be deactivated @Dave1004

The number transfer can take up to midnight to fully complete.

Leanne 🙂

Re: Transfered from Plusnet mobile to EE,

Dave1004 — Sun, 28 May 2023 16:55:16 GMT

Hi Leanne
Sorry for the late reply,been very busy with work
My plusnet sim card was working off and on.So I put my new EE one in my phone restarted it.And go a message to say the transfer has taken place
I have checked my new EE Sim card,after restarting and my old phone number was showing as expected
Thank you for your help

Re: Transfered from Plusnet mobile to EE,

Leanne_T — Mon, 29 May 2023 06:51:11 GMT

Great news @Dave1004

Thanks for coming back and letting me know 🙂

Have a lovely day.

Leanne.

Re: Transfered from Plusnet mobile to EE,

Chris559 — Sat, 21 Oct 2023 12:31:31 GMT

Hi,

I have the same issue. Moving from pluusnet. Order says my number will stay with me but my EE sim hasn't switched to my old number and my plusnet sim is still working 3 days after receiving the ee sim.

Thanks

Re: Transfered from Plusnet mobile to EE,

Christopher_G — Sat, 21 Oct 2023 14:45:44 GMT

Hi @Chris559

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check this manually for you.
Chris