topic Re: No longer able to use sim after esim in SIM cards & Porting

No longer able to use sim after esim

Carlo6 — Thu, 25 May 2023 17:51:24 GMT

I have accidentally transferred an E sim to a new I phone now the actual sim is not working in my old handset. Can this be reset?

XRaySpeX — Thu, 25 May 2023 18:47:52 GMT

Switching to an eSIM cancels the physical SIM.

Leanne_T — Fri, 26 May 2023 06:34:08 GMT

Thanks for coming to the community.

Please get in touch with Customer Care so a member of the team can take a look at your account and order a replacement SIM.

Or, you can take photo ID to an EE Store and they will set you up with a replacement SIM card.

Leanne.