Replacement Sim card is only allowing emergency calls

Pud5 — Wed, 24 May 2023 12:59:56 GMT

Hi,

My phone was stolen so I ordered a replacement SIM. It has arrived. On adding it to an old handset it is only allowing emergency calls. This is the only method I have to contact EE as your live chat function from my logged in account is not working and the SIM will not allow calls to 150 nor am I able to make wi-fi calls for some reason.

Can you please help me resolve this issue?

Re: Replacement Sim card is only allowing emergency calls

Christopher_G — Wed, 24 May 2023 15:34:03 GMT

Hi @Pud5

Welcome to the community. I'm sorry to hear about your phone.

Could you try the live chat from another device or browser please? It seems to be working for me.

Chris

topic Replacement Sim card is only allowing emergency calls in SIM cards & Porting

Replacement Sim card is only allowing emergency calls

Re: Replacement Sim card is only allowing emergency calls