topic Invalid sim/sim failure in SIM cards & Porting

Invalid sim/sim failure

NW_Saint — Sat, 20 May 2023 19:44:34 GMT

Over the last week or so, I’ve experienced “invalid sim” and “sim failure”. I’ve managed it by restarting my phone. Is this an indication my SIM card is likely to fail completely or is it just a blip?

I can’t afford to be without my phone, so should I ask for a replacement SIM?

I’ve been an EE SIM only customer for over 18 months with no previous issues.

Thanks in advance.

Re: Invalid sim/sim failure

Leanne_T — Sun, 21 May 2023 08:20:11 GMT

Hi @NW_Saint

Thanks for coming back to the community.

Are you able to try the SIM card in another phone to see if the same happens?

You can order a replacement SIM card online, or pop into an EE Store with photo ID and the store can set you up with a new SIM.

Leanne 🙂

Re: Invalid sim/sim failure

NW_Saint — Sun, 21 May 2023 07:36:47 GMT

Thanks, the link doesn’t seem to be working at the moment, but will try again later.

Re: Invalid sim/sim failure

Leanne_T — Sun, 21 May 2023 07:42:16 GMT

Hi @NW_Saint

You would need to log into your My EE account to order the SIM. Does this link work for you Replace your SIM / eSIM (ee.co.uk)?

Leanne.

Re: Invalid sim/sim failure

NW_Saint — Sun, 21 May 2023 08:16:49 GMT

Hi Leanne,

Yes, that link works fine. The other one gives an error when I try and log in.

Thanks

Re: Invalid sim/sim failure

Leanne_T — Sun, 21 May 2023 08:19:16 GMT

Hi @NW_Saint

I will update the original link, thanks for letting me know.

Leanne.