topic Re: SIM activation in SIM cards & Porting

SIM activation

Danbear — Thu, 18 May 2023 12:10:32 GMT

Lost phone week ago so ordered new SIM card which has arrived IV put in my phone 2 days ago still not activated as says will take 24hours. I can't activate it online and don't have another phone to call anyone. Help needed anyone able to help with the problem please

Re: SIM activation

Leanne_T — Thu, 18 May 2023 14:30:56 GMT

Hi @Danbear

Welcome back to the community.

If the SIM card has not registered, we would need to get this looked into for you. You can contact our mobile care team using the 'start conversation' option on the get in touch page and they will be able to help.

Leanne 🙂