topic Re: Unable to connect to mobile phone network in SIM cards & Porting

Unable to connect to mobile phone network

JohnJames3 — Thu, 18 May 2023 11:58:40 GMT

I have just upgraded my mobile phone from an Apple iPhone 6 to an iPhone 12. At the same time, EE sent me a new SIM card, so I put that into the new phone. Everything else works, but I cannot now connect to the EE mobile network. I have checked coverage and apprently we have good coverage at the moment, according to EE, but my new phone really will not connect. I have tried all the usual things, including rebooting the network connections, but nothing works. I cannot make outgoing calls nor receive incoming calls or texts. What next?

Re: Unable to connect to mobile phone network

Leanne_T — Thu, 18 May 2023 13:57:49 GMT

Hi @JohnJames3

Thanks for coming here.

Is the old SIM card still working?

Did you activate the new SIM in your My EE account?

Thanks 🙂

Leanne.

Re: Unable to connect to mobile phone network

bristolian — Thu, 18 May 2023 20:21:18 GMT

A replacement SIM is often supplied with upgrade phones incase there's a problem with your current SIM or it doesn't fit your new phone.

if your existing SIM still works and fits your new phone, simply insert it and carry on.