topic Porting number. in SIM cards & Porting

Porting number.

MarcinP78 — Thu, 18 May 2023 12:32:55 GMT

Hello. From Saturday I am waiting for the number to be transferred from Virgin to your network. It's been over 48 hours and my number is still on Virgin. Please help.

Re: Porting number.

Chris_B — Thu, 18 May 2023 12:39:34 GMT

@MarcinP78 You’ll need to call customer service ms about this as it should have been done on Tuesday.

Re: Porting number.

bristolian — Thu, 18 May 2023 20:20:16 GMT

A PAC is normally actioned the working day after you submit it, providing that's before 5.30pm

If it's longer than that, CS have access to your account and should be able to assist further.

Re: Porting number.

MarcinP78 — Sat, 20 May 2023 10:07:45 GMT

Thank you all for your reaction. Everything is as it should be. After talking to technical support, the problems were solved 👍

Re: Porting number.

Leanne_T — Sat, 20 May 2023 10:14:07 GMT

Thanks for coming back and letting us know @MarcinP78

Leanne 🙂