topic Re: Wrong mobile number in SIM cards & Porting

Wrong mobile number

Vesper23 — Sat, 11 Mar 2023 13:47:31 GMT

Switched from BT to EE mobile service and requested to keep old number. Have sent me new SIM cards with new numbers. Customer service phone number hanging on for 40 mins so far. How do I get my old numbers as requested?

Re: Wrong mobile number

Katie_B — Sun, 12 Mar 2023 08:06:23 GMT

Hello @Vesper23.

Welcome to the community.

Did you get given a PAC code?

Speak soon,

Katie

Re: Wrong mobile number

SirB4z — Wed, 17 May 2023 18:43:45 GMT

Yes

Re: Wrong mobile number

Leanne_T — Thu, 18 May 2023 06:47:29 GMT

Hi @SirB4z

Thanks for coming here.

Have you transferred your number from another network?

Could you provide some further details on your query?

Leanne 🙂

Re: Wrong mobile number

SirB4z — Fri, 19 May 2023 09:14:18 GMT

Hi , yes I’ve transferred from BT and the pac number they gave me dosnt seem to work
My number is xxxxxxxxxxx
PAC xxxxxxxxx

Thanks

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Wrong mobile number

SirB4z — Thu, 18 May 2023 07:24:30 GMT

Hi transferred from BT and the pac code I was given isn’t being accepted

Re: Wrong mobile number

Leanne_T — Thu, 18 May 2023 07:28:21 GMT

Thanks @SirB4z

When did you receive the EE SIM?

Did you provide the PAC when you ordered?

Leanne.