topic Re: Sim card disconnected in SIM cards & Porting

Sim card disconnected

mdh123 — Mon, 15 May 2023 14:39:29 GMT

Sim card is being read as disconnected and i can only make "emergency calls". I have cleared my cache, swapped sim card slots and restarted multiple times but still no change. Can anyone help please?

Re: Sim card disconnected

James_B — Mon, 15 May 2023 16:48:24 GMT

Hi @mdh123,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly SIM?

Are you in the UK or roaming?

Have you made any recent changes to your EE account?

James

Re: Sim card disconnected

mdh123 — Mon, 15 May 2023 17:37:53 GMT

Hi. Uk, pay as you go. No recent changes.

Re: Sim card disconnected

James_B — Mon, 15 May 2023 17:53:11 GMT

Hi @mdh123,

When did you last use your phone for a chargeable action?

Could your account be in hibernation?

James

Re: Sim card disconnected

mdh123 — Mon, 15 May 2023 18:00:46 GMT

Used it yesterday.

The message had been showing intermittently the past few days but today it is there permanently.

Re: Sim card disconnected

Leanne_T — Tue, 16 May 2023 06:51:49 GMT

Hi @mdh123

Thanks for coming back to us.

Are you able to try the SIM card in another phone to see if the same happens?

This will help us to know if this is the SIM card that has become faulty.

Thanks 🙂

Leanne.

Re: Sim card disconnected

mdh123 — Tue, 16 May 2023 13:53:41 GMT

I tried the sim in another phone and the same happened, so looked like a fault with the sim.

I've just been to my local ee shop and the assistant changed over the sim and all is good now. He said all of a sudden a lot of people are developing sim problems. Last week, 8 customers in 1 day came in needing a new sim.

Thanks for the advice!

Re: Sim card disconnected

Leanne_T — Tue, 16 May 2023 14:25:56 GMT

Thanks for coming back and letting me know @mdh123

Glad to hear this is sorted for you.

Leanne.

Re: Sim card disconnected

Pedro1313 — Thu, 14 Nov 2024 12:34:04 GMT

Hello my card it was disconnected i need to use it and i got a vo code to add what can i do its really important.thanks

Re: Sim card disconnected

Katie_B — Thu, 14 Nov 2024 14:00:38 GMT

Hello @Pedro1313.

Has your SIM been disconnected due to no use?

Katie