topic Re: eSIM not provisioned in SIM cards & Porting

eSIM not provisioned

DaveP1963 — Sun, 14 May 2023 16:17:18 GMT

Hi.

I'm trying to get an eSIM on a Flip 3 via scanning a QR code from another device. It downloaded to the desired phone but shows 'SIM not provisioned.' Any help gratefully received.

Thanks

Dave

Re: eSIM not provisioned

Katie_B — Mon, 15 May 2023 07:13:06 GMT

Good morning @DaveP1963.

Welcome to the community.

Are you still seeing the SIM not provisioned message?

Katie

Re: eSIM not provisioned

DaveP1963 — Mon, 15 May 2023 09:37:31 GMT

Yes.

Re: eSIM not provisioned

Katie_B — Mon, 15 May 2023 10:10:51 GMT

Hi @DaveP1963.

Thanks for getting back to me.

Do you have a physical SIM?

If yes, is this still working OK?

Katie

Re: eSIM not provisioned

DaveP1963 — Mon, 15 May 2023 10:15:12 GMT

No, I have no physical SIM. I disconnected the eSIM in another device, assuming I wouldn't be allowed two eSIMs with the same number. I now have no working SIM at all. Why would a downloaded eSIM fail to provision?

Re: eSIM not provisioned

DaveP1963 — Mon, 15 May 2023 12:53:36 GMT

Hi. Is there really no-one here who can help?

Re: eSIM not provisioned

Katie_B — Mon, 15 May 2023 13:21:18 GMT

Hi @DaveP1963.

We have no account access here on the community.

I would recommend giving us a call from another line or pop into your local EE Store.

The store will be able to provide you with a replacement SIM should you take photo ID.

Katie

Re: eSIM not provisioned

DaveP1963 — Mon, 15 May 2023 13:30:19 GMT

I understand that but I was asking why a downloaded eSIM won't provision on my device, which is eSIM compatible. However, I guess calling will be the best way forward.

Thank you.