topic order a new sim for xxxxxxxxxx in SIM cards & Porting

order a new sim for xxxxxxxxxx

MaryHill — Sat, 13 May 2023 18:58:14 GMT

I would like to order a replacement sim for the above number and you have sent me a sim card for xxxxxxxxxxx which is my number but the xxxxxxxxxxxx is another family member. Please organise this replacement.

Many thanks.

Mary

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: order a new sim for xxxxxxxxxx

Gareth43 — Sat, 13 May 2023 18:18:00 GMT

I wouldn’t be posting personal stuff on a public website if I was you. You need to ring CS to sort this out with them as no one as account access on here

Re: order a new sim for xxxxxxxxxx

Christopher_G — Sun, 14 May 2023 07:33:47 GMT

Hi @MaryHill

Welcome to the community.

I'm sorry to hear that there was a mix-up with your SIM cards. If you speak to our Mobile Care team, they'll do their best to fix this.

Chris