topic Re: Re: Invalid SIM on old Nokia phone in SIM cards & Porting

Re: Invalid SIM on old Nokia phone

Nemu — Sat, 13 May 2023 08:46:28 GMT

Exactly same has happened to me

so now stuffed as i have activated new sim in an attempt to get it to work and old sim now longer works

All i need is activation code but website not providing it

time to ditch

Re: Re: Invalid SIM on old Nokia phone

Nemu — Sat, 13 May 2023 08:51:57 GMT

I have the imei number from my nokia 6310 but ee web site not responding with unlock code just an error

so now without phone as new sim activated resulting in old sim deactivated but new sim wont work in nokia 6310 until i get an unlock code

ps dont need data just voice and sms

Re: Re: Invalid SIM on old Nokia phone

bristolian — Sat, 13 May 2023 10:19:08 GMT

What was the reason for the new SIM?

Re: Re: Invalid SIM on old Nokia phone

Christopher_G — Sat, 13 May 2023 10:32:51 GMT

Hi @Nemu

Could you try requesting the unlock on a different device or browser please?

Unlock an EE device to use with another network >

Chris

Re: Re: Invalid SIM on old Nokia phone

Nemu — Sat, 13 May 2023 11:51:37 GMT

EE sent me a new sim to replace original Orange sim in an Orange handset due to the shutting down of the 3G network

i had hoped that calls and sms would still work as not a user of the 3G data on this phone

Re: Re: Invalid SIM on old Nokia phone

Nemu — Sat, 13 May 2023 11:53:46 GMT

Tried but still getting same response after entering imei :-

Application error: a client-side exception has occurred (see the browser console for more information).

Re: Re: Invalid SIM on old Nokia phone

Christopher_G — Sat, 13 May 2023 13:43:38 GMT

If this is happening on more than one browser, I would recommend speaking to our Mobile Care team or popping into your nearest EE store.

Chris

Re: Re: Invalid SIM on old Nokia phone

Northerner — Sat, 13 May 2023 14:02:13 GMT

Hi @Nemu

Is this the old or new Nokia? The new one is only GSM and likely coverage is limited on EE as they are 2G.

If this is the old 6310 you can get it unlocked online as these are an old OS, which EE will be unlikely to unlock buy you should be able to find a solution online.

Thanks

Re: Re: Invalid SIM on old Nokia phone

bristolian — Sat, 13 May 2023 15:29:14 GMT

2G coverage shouldn't be an issue.

G1800 service should exceed that of EE's base 4G1800 layer.

It's only the 4G800 layer that exceeds existing 2G/3G coverage.