topic Re: Trouble activating eSIM in moving to iPhone in SIM cards & Porting

Trouble activating eSIM in moving to iPhone

crispypancake — Tue, 09 May 2023 21:45:41 GMT

Hi all. Would appreciate any advice on this. I have a physical SIM in my current (Android) mobile. I've bought a new iPhone and so downloaded an eSIM. When I tried activating it, it seemed to get stuck. It realises it's an EE sim, says 'activating' and 'connecting to network', then gets no further. The first time I tried it, after a while it eventually said 'Unable to activate eSIM. Contact EE for assistance.'

I've tried downloading another QR code and am going through this again but expecting it's going to give me the same error before long.

Any tips? Thank you!

Re: Trouble activating eSIM in moving to iPhone

Katie_B — Wed, 10 May 2023 07:51:13 GMT

Hi @crispypancake.

Welcome to the community.

Are you trying to keep your physical SIM active in your Android phone and activate an eSIM for the same number in your iPhone?

If yes, this won't be possible you can only have one active SIM for your number.

Speak soon,

Katie

Re: Trouble activating eSIM in moving to iPhone

crispypancake — Wed, 10 May 2023 08:51:25 GMT

Thank you. I'd like the number to transfer over. I don't need the physical SIM to remain active. How do I go about that?

Re: Trouble activating eSIM in moving to iPhone

Katie_B — Wed, 10 May 2023 08:57:38 GMT

Thanks for confirming @crispypancake.

Have you tried placing your SIM into the iPhone then trying to set up eSIM?

Katie

Re: Trouble activating eSIM in moving to iPhone

crispypancake — Wed, 10 May 2023 09:48:01 GMT

Thanks Katie. I'd thought the iPhone didn't have a physical SIM slot but I see it does! All solved - thanks again!

Re: Trouble activating eSIM in moving to iPhone

Katie_B — Wed, 10 May 2023 09:50:34 GMT

That's great to hear @crispypancake.

Take care,

Katie

Re: Trouble activating eSIM in moving to iPhone

Komoke — Mon, 06 Nov 2023 11:46:55 GMT

I want to change my sim to eSIM where can I buy or get QR code pls.

Re: Trouble activating eSIM in moving to iPhone

Katie_B — Mon, 06 Nov 2023 12:35:25 GMT

Hello @Komoke.

Welcome to the community.

You can switch to an eSIM within your EE account.

For more information on how to get an eSIM for your device please be visit this help page HERE.

Katie