topic Re: eSIM not working after factory reset in SIM cards & Porting

eSIM not working after factory reset

Mitul1 — Tue, 09 May 2023 21:20:23 GMT

Hi I had to reset my iPhone 13 pro after a making a passcode error too many times. I have restored the iPhone but the pnoe no longer recognises a SIM. I had an eSIM. How do I get my eSIM back? Have I lost my phone number?

Thanks

Mitul

Re: eSIM not working after factory reset

James_B — Wed, 10 May 2023 07:23:43 GMT

Hi @Mitul1,

Welcome to the EE Community. 🙂

No, you won't have lost your number, you'll just need to set up a replacement eSIM.

Please get in touch on 07953 966 250 or visit your local EE store.

Thanks

James