topic Re: Upgrade, with a new number in SIM cards & Porting

Upgrade, with a new number

wretchro — Tue, 02 May 2023 16:15:55 GMT

I’d like to upgrade my contract, but would like a new phone number.

What’s the easiest way to go about this?

Re: Upgrade, with a new number

XRaySpeX — Tue, 02 May 2023 16:22:02 GMT

@wretchro : Why do you want to change your mobile no.?

Call CS & they'll change it for £36. The charge might be waived if you can show you are being harassed.

Re: Upgrade, with a new number

wretchro — Tue, 02 May 2023 16:24:17 GMT

Personal reasons.

Is it better for me to perform the upgrade first then change the number? Or have my number changed first & then upgrade after

Re: Upgrade, with a new number

XRaySpeX — Tue, 02 May 2023 16:29:57 GMT

Makes no diff! It'll cost £36 either way.

Alternatively you could just take out a new contract & cancel the current 1 & save £36. That way as you wouldn't be upgrading you would need to wait until end of contract term whereas you could upgrade 45 days earlier.

Re: Upgrade, with a new number

Rachylou111983 — Sat, 26 Aug 2023 23:38:35 GMT

I have a crime reference number it’s been going on a while

Re: Upgrade, with a new number

Rachylou111983 — Sat, 26 Aug 2023 23:40:21 GMT

I’m not paying £36 with a crime reference number for abuse and stalking maybe look into that asap and get back to me!

Re: Upgrade, with a new number

Christopher_G — Sun, 27 Aug 2023 07:12:04 GMT

Hi @Rachylou111983

Welcome to the community.

Could you explain a little more about what the problem is with upgrading and we'll do our best to help? Have you spoken to our Mobile Care team?

Chris

Re: Upgrade, with a new number

XRaySpeX — Sun, 27 Aug 2023 11:19:45 GMT

@Rachylou111983 : Then it is quite possible that EE will waive the charge if there is criminal activity.