topic Re: New sim in SIM cards & Porting

New sim

Sharon333 — Mon, 01 May 2023 14:43:38 GMT

I've just ordered a new sim. Will it automatically charge this lower monthly amount after I put it in my phone or do I need to cancel my old sim. I will be keeping the same number

Re: New sim

Leanne_T — Tue, 02 May 2023 07:03:43 GMT

Hi @Sharon333

Thanks for coming here.

Have you ordered a new contract SIM card?

If so, this would be a new number if you have not upgraded your current contract and could not be transferred to your existing number.

Leanne.

Re: New sim

Chris_B — Tue, 02 May 2023 07:31:31 GMT

@Sharon333 If you ordered a new sim and not an upgrade you will need to call customer services a terminate your old contract.