topic Repacement sim card in SIM cards & Porting

Repacement sim card

xwendx — Sat, 29 Apr 2023 11:51:54 GMT

Hi i have received my new sim, thank you after i reported my old one lost, i have placed it in my new device but there is no connection and I'm not able to telephone you as i have no other phone to contact you, is there anyway you could help please.

Many thanks

Re: Repacement sim card

James_B — Sat, 29 Apr 2023 13:49:32 GMT

Hi @xwendx,

Welcome to the EE Community. 🙂

Please allow up to 24 hours for your SIM to activate.

Thanks

James

Re: Repacement sim card

xwendx — Mon, 01 May 2023 15:46:24 GMT

Thank you for your advice but i still don't have any signal is there any online help to resolve this matter??

Many thanks

Sent from Outlook for Android<>

Re: Repacement sim card

Leanne_T — Tue, 02 May 2023 06:22:49 GMT

Morning @xwendx

You can chat with our customer care team if you select the message us option on the contact us page. The team can make sure the SIM card is registered for you.

Hope this helps 🙂

Leanne.