topic Re: Sim Cards and Porting in SIM cards & Porting

Sim Cards and Porting

Crwt — Fri, 28 Apr 2023 09:36:33 GMT

How long does it take EE to Port my BT number? Why is it impossible to talk to a human? I am fed up with EE after only one day.

Re: Sim Cards and Porting

Northerner — Fri, 28 Apr 2023 10:03:40 GMT

Hi @Crwt

You can speak to EE CS on 150.

It normally takes 24 hours, but can take longer or less time.

Thanks

Re: Sim Cards and Porting

Crwt — Fri, 28 Apr 2023 10:15:16 GMT

I have tried 150 from the phone, but I haven't managed to talk to anyone as I get stuck in a series of options none of which are relevant.

Re: Sim Cards and Porting

Christopher_G — Fri, 28 Apr 2023 12:45:16 GMT

If you follow the options for mobile technical support, you should get through to someone, @Crwt

Chris

Re: Sim Cards and Porting

bristolian — Fri, 28 Apr 2023 16:44:31 GMT

@Crwt wrote:

How long does it take EE to Port my BT number?

Number ports are usually actioned the working day after PAC submission, providing it's submitted before 5.30pm

Re: Sim Cards and Porting

FrustratingEE — Fri, 28 Jul 2023 07:55:33 GMT

Not in my case. PAC submitted on 24/07 and still not done 4 days later. Tried contacting EE via phone and get the same non relevant options as the above poster. Finally got a text saying someone will call me ON THE NUMBER THAT HASN'T BEEN PORTED so they wont get through.

Re: Sim Cards and Porting

FrustratingEE — Fri, 28 Jul 2023 08:00:50 GMT

In addition to the above. Tried to Port again via EE text service. Told there was a problem and that they will ring me - guess what ... that's correct..the number that has NOT been ported. Oh, so I try to change my phone number listed as my contact for my account to my land line, however do be able to do this they send a text..to the number that hasn't been ported. Grrrrrr...

Re: Sim Cards and Porting

Leanne_T — Fri, 28 Jul 2023 10:00:49 GMT

Hi @FrustratingEE

I am sorry to hear this, you can find ways to contact us on the get in touch page including a message us option to get this looked into.

Leanne.