topic Re: No service in SIM cards & Porting

No service

JennyH79 — Thu, 27 Apr 2023 14:41:56 GMT

Hi,

I moved my sim to an old iphone while my new one is being repaired, it works with Wi-Fi but I can’t get any service from EE

Christopher_G — Thu, 27 Apr 2023 16:56:08 GMT

Welcome to the community.

Is that phone unlocked to all networks or was it supplied by EE?

Chris

JennyH79 — Thu, 27 Apr 2023 17:59:57 GMT

Hi Chris,

It was supplied by EE on a contract

Katie_B — Fri, 28 Apr 2023 07:16:28 GMT

Thanks for getting back to us @JennyH79.

Is there another device you could test your SIM in?

Katie

JennyH79 — Fri, 28 Apr 2023 10:16:58 GMT

No, I don’t have another device

Katie_B — Fri, 28 Apr 2023 10:18:29 GMT

Thanks for getting back to us @JennyH79.

When was the last time this phone was used with an EE SIM in?

Katie

JennyH79 — Fri, 28 Apr 2023 10:20:31 GMT

28/29 October 2022

Katie_B — Fri, 28 Apr 2023 10:22:44 GMT

Not that long ago then @JennyH79.

This seems a strange one. Are you aware if the phone could be blacklisted or if any bars have been placed on your account?

Katie

JennyH79 — Fri, 28 Apr 2023 10:23:18 GMT

No, none of the above

Katie_B — Fri, 28 Apr 2023 10:26:40 GMT

I would recommend speaking with our technical care team who can complete a full diagnostics for you @JennyH79.

The team can be contacted on 07953 966 250, alternatively, you could visit your local EE Store.

Katie