topic Re: Need replacement for my lost simcard in SIM cards & Porting

Need replacement for my lost simcard

rosem_ph — Fri, 06 Jan 2023 10:41:11 GMT

Re: Need replacement for my lost simcard

Katie_B — Fri, 06 Jan 2023 11:33:29 GMT

I would recommend giving us a call on 0800 079 8586 from any landline or provider to notify our customer care team of your lost SIM. The team can then send you a replacement.

Alternatively, please visit your local EE store.

Katie

Re: Need replacement for my lost simcard

sjbs888 — Mon, 24 Apr 2023 06:41:54 GMT

Hi,

I live in Dubai & I lost my sim card, what shall I do?

Thanks

Re: Need replacement for my lost simcard

Katie_B — Mon, 24 Apr 2023 06:44:59 GMT

Hi @sjbs888.

Please be sure to report this to our customer care team who can put a block on your SIM. The team can be contacted via live chat when logged in to your My EE account or by calling +447953966250.

Replacement SIMs can only be posted to UK addresses and must be activated in the UK first before travelling abroad.

Katie

Re: Need replacement for my lost simcard

isabellakirabo — Fri, 05 May 2023 20:56:09 GMT

I have lost my SIM card and would like a new SIM card with the same number.

Re: Need replacement for my lost simcard

Christopher_G — Sat, 06 May 2023 06:36:54 GMT

Hi @isabellakirabo

Welcome to the community. Sorry to hear about your SIM card.

You need to report this to our Mobile Care team to block the old SIM and order a replacement.

Chris

Re: Need replacement for my lost simcard

Da96 — Thu, 11 May 2023 07:13:22 GMT

Hello

o lost my SIM card

Re: Need replacement for my lost simcard

Da96 — Thu, 11 May 2023 07:15:19 GMT

Can you please send me by post a new SIM card but with my old phone number please

Re: Need replacement for my lost simcard

Katie_B — Thu, 11 May 2023 07:41:52 GMT

Hello @Da96.

Welcome to the community.

Please get in touch with our customer care team on 07953 966 250 to report your SIM as lost.

The team will then also be able to arrange a replacement SIM.

Alternatively, you can visit your local EE Store with photo ID.

Katie

Re: Need replacement for my lost simcard

Detoun — Fri, 19 May 2023 12:21:56 GMT

Hi Katie

I lost my phone with my pay as you go sim..

Re: Need replacement for my lost simcard

James_B — Fri, 19 May 2023 12:29:31 GMT

Hi @Detoun,

Welcome to the EE Community.

I'm sorry to hear you've lost your phone. Please get in touch on 07953 966 250 to report it.

The team will disconnect your SIM, blacklist your phone and send you a replacement SIM.

James

Re: Need replacement for my lost simcard

Salam85 — Thu, 22 Jun 2023 12:42:36 GMT

I have lost my SIM card. I need a replacement SIM card

Re: Need replacement for my lost simcard

Leanne_T — Thu, 22 Jun 2023 12:52:36 GMT

Hi @Salam85

Thanks for coming here.

Please get in touch on 07953 966 250 to report the SIM as lost and the team will send you a replacement SIM card.

Leanne.

Re: Need replacement for my lost simcard

Ayan23 — Sat, 23 Sep 2023 09:48:47 GMT

Re: Need replacement for my lost simcard

Ayan23 — Sat, 23 Sep 2023 09:50:28 GMT

I lost my simcard

Re: Need replacement for my lost simcard

Christopher_G — Sat, 23 Sep 2023 09:55:15 GMT

Hi @Ayan23

Welcome to the community.

I'm sorry to hear about your SIM card. Please contact our Mobile Care team as soon as possible so that we can block it and order a replacement with you.

Chris

Re: Need replacement for my lost simcard

Adammather — Sun, 10 Mar 2024 16:59:48 GMT

Got no phone can you send me a new sim to my notes address

Re: Need replacement for my lost simcard

Katie_B — Mon, 11 Mar 2024 07:35:12 GMT

Hi @Adammather.

Welcome to the community.

You can order a replacement SIM online and over the phone.

Alternatively, if you are near a local EE Store you can pop by with photo ID.

Katie

Re: Need replacement for my lost simcard

ottoberkk — Thu, 05 Sep 2024 18:46:22 GMT

Hi i lost my simcard

Re: Need replacement for my lost simcard

Michael_D — Fri, 06 Sep 2024 07:36:34 GMT

Hi @ottoberkk.

Welcome to the community.

There are a couple of ways to get a new SIM with your number.

If you have access to another phone, you can call our customer service guides and they can access your account and order one in the post.

Alternatively, if you live near an EE store, you can go in store with photo ID, and they can activate a replacement SIM for you there.

Michael