https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-wasn-t-included-amp-upgraded-phone-won-t-work/m-p/1246630#M35393 <P>An eSim by its design is an Intangible Product so you wont find one anywhere or in your Phones box.</P><P>Just put your old Sim in your new phone and make sure your Sim Settings (or Sims, if its a Dual Sim Phone) are set for Normal (Physical Sim) rather than an eSim.</P> Fri, 21 Apr 2023 14:16:37 GMT EssexBoyEE 2023-04-21T14:16:37Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-wasn-t-included-amp-upgraded-phone-won-t-work/m-p/1246598#M35392 <P>I upgraded to a Samsung S23 yesterday.&nbsp; The phone has arrived &amp; I'm busy copying data over from my old phone.&nbsp; It's asking for an eSim but one wasn't included in the package &amp; there's no details about this with the phone.&nbsp; I have no idea what it is or how I get one to make my phone usable.&nbsp; Help?</P> Fri, 21 Apr 2023 12:22:04 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-wasn-t-included-amp-upgraded-phone-won-t-work/m-p/1246598#M35392 carynb 2023-04-21T12:22:04Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-wasn-t-included-amp-upgraded-phone-won-t-work/m-p/1246630#M35393 <P>An eSim by its design is an Intangible Product so you wont find one anywhere or in your Phones box.</P><P>Just put your old Sim in your new phone and make sure your Sim Settings (or Sims, if its a Dual Sim Phone) are set for Normal (Physical Sim) rather than an eSim.</P> Fri, 21 Apr 2023 14:16:37 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-wasn-t-included-amp-upgraded-phone-won-t-work/m-p/1246630#M35393 EssexBoyEE 2023-04-21T14:16:37Z