topic Re: A replacement simcard ordered 8 days ago has still not arrived. in SIM cards & Porting

A replacement simcard ordered 8 days ago has still not arrived.

chasletch — Wed, 19 Apr 2023 17:01:40 GMT

Re: A replacement simcard ordered 8 days ago has still not arrived.

Chris_B — Wed, 19 Apr 2023 17:20:04 GMT

@chasletch you should’ve had this by now you need to call customer services because it sounds like the order I didn’t go through.

Re: A replacement simcard ordered 8 days ago has still not arrived.

typolisa — Fri, 28 Apr 2023 19:03:02 GMT

Same problem! Ordered Apr 23rd, got an email to confirm order but I've been waiting 5 days now. The person I spoke to said I'd probably have it in 2 days.

Re: A replacement simcard ordered 8 days ago has still not arrived.

chasletch — Sat, 29 Apr 2023 08:26:56 GMT

Apologies for not replying sooner. I telephoned EE regarding the non
arrival of the replacement simcard. After some confusion I was told that
the reason I had not received the card was because I was not
registered with EE. I replied that was nonsense as I had an account number
and a subscription package paid by Direct Debit. The reply was that though
I had an account with EE they had no record of my address so did not know
where to send the replacement card. There was no explanation as to why my
request for a simcard had been approved but that it could only be
delivered once I had registered with EE. However, the registration
procedure was carried out over the phone and the replacement card arrived
within 48 hours, ten days after the initial approval. Perhaps EE
should make it clear that despite having an account with them, a
subscription package and an email address you still needed to go through
the registration procedure with them.