topic Re: EE app porting numbers from BT to EE in SIM cards & Porting

EE app porting numbers from BT to EE

Woodyatlarge — Mon, 17 Apr 2023 22:02:15 GMT

I'm in the process of moving 4 mobile numbers from BT to EE , numbers came from a BT family sim deal and I've been given the PAC code which is the same for all 4 numbers when porting to EE. I don't have my new EE sims yet but Ive logged into my EE account and I can see 4 EE phone numbers which I will be porting to my old BT numbers. Ive went into the settingS on my EE APP and see that I can port my old numbers from there and there seems to be individual settings for the 4 EE number's to be changed from the app. Is this correct ,can I indeed port my family's 4 BT numbers from my online EE account or EE APP .

Re: EE app porting numbers from BT to EE

XRaySpeX — Mon, 17 Apr 2023 22:20:02 GMT

A PAC can only be used for 1 no., the no. it was issued for. You are short of 3 PACs.

Re: EE app porting numbers from BT to EE

Woodyatlarge — Mon, 17 Apr 2023 22:33:53 GMT

Thanks for your reply ,BT gave me this pac code over the phone when they where signing me up for EE ,they told me the one code was for all four numbers which I thought was a bit strange myself but according to other posts I've read on here one pac code for family sims moving from BT is indeed the way they are doing it.

Re: EE app porting numbers from BT to EE

Christopher_G — Tue, 18 Apr 2023 06:56:31 GMT

Hi @Woodyatlarge

Welcome to the community.

A PAC can have more than one number attached to it, as long as they're on the same account. You will have four temporary EE numbers, which can be replaced by your previous BT ones. Have you already organised the number transfer by giving us the PAC, or is that what you're trying to do?
Chris

Re: EE app porting numbers from BT to EE

Woodyatlarge — Tue, 18 Apr 2023 21:57:43 GMT

Hi Chris

Thanks for your reply.

I got my 4 EE sims today I then phoned EE who took the BT PAC Code I was given by BT along with my four old numbers .They tried to sort it out but said it wouldn't work and have passed this mess onto some other EE technical team who will get back to me .The EE advisor then said it might be worthwhile getting individual PAC numbers by texting PAC to 65075 .This didn't work either, heres whathappened .

Hello, BT here. You asked us for a switching code to move to another mobile provide. As your mobile number is part of an account with multiple numbers, we can't deal with this via text. Please ask the account holder to go to bt.com/mymobile and get another code, or call 0330 1234 150. Thanks.

I then tried to get the PAC codes from my online BT account but its said online that as I'm still in contract I would be charged for leaving early .

Just waiting on EE gettiback to me now but I'm totally peaved off🥵

Re: EE app porting numbers from BT to EE

Christopher_G — Wed, 19 Apr 2023 07:04:50 GMT

I understand why you're frustrated, @Woodyatlarge

We should be able to use the PAC even with four numbers attached to the one. It may be worth calling BT to see if it's possible for them to provide you with a PAC for each number, to make it easier.

Chris

Re: EE app porting numbers from BT to EE

Woodyatlarge — Wed, 19 Apr 2023 09:16:31 GMT

I'll wait and see if EE get back to me then phone BT back

Thanks

Re: EE app porting numbers from BT to EE

Woodyatlarge — Wed, 19 Apr 2023 12:21:32 GMT

I phoned BT and they said firstly that because its was a family group sim deal that it had to be one PAC for the four numbers. I told them when I gave the PAC code to EE it didn't work. They then put me on hold to speak to technical the came back and said they are going to sent four PAC codes and message the codes to each phone within 72 hours.

I'm hoping this will be the solution but let's wait and see .

Re: EE app porting numbers from BT to EE

Leanne_T — Wed, 19 Apr 2023 12:31:12 GMT

Thanks for coming back and letting us know @Woodyatlarge

I hope this is sorted soon for you.

Leanne 🙂